Q: I see you have an email listed as the best way to contact you, but I want to speak to someone on the phone. Is that possible?
A: Unfortunately we do not officially communicate via phone for several reasons. Because our facility is not available for office hours, it makes it difficult to have times when a phone call can be taken. We also prefer written information so that there is a record of information so that it can be referred to later on if needed. We also spend time providing all the information on our website and parent portal. 9 times out of 10 the information you might be searching for has already been provided. We are happy to clarify any questions you might have.

Q: I've noticed a different payment format, are the prices listed per month or for the session? 
A: We now offer month to month tuition payments. Tuition is due on the 1st of each month and a late fee is assessed if it is declined. All of the information is located in the Rules, Terms and Conditions that you read and sign when you create an account. Make sure you read through them carefully before you sign and agree to them. 

Q: We ended up being late for class, is it ok if I just send my child in? 
A: We do not accept late students passed their respective cut off times (5 minutes for KinderGym and 10 minutes for Levels). It is a safety distraction when you try to send your child in late and disrupts the students that did arrive on time. We do understand that things can come up that are unavoidable, but we must maintain the safety and integrity of the program for all of our students. 

Q: My child was in a Level 1 class last session, do I sign them up for Level 2 for the next session?
A: You can only sign up for the next level if your child has passed the skill requirements for the level they are in. Also, we do move our students up mid session if they have passed all the skills required for that level. We do not wait for the next session. Availability restrictions might apply.