Q: I see you have an email listed as the best way to contact you, but I want to speak to someone on the phone. Is that possible?
A: Unfortunately we do not officially communicate via phone for several reasons. Because out facility is not open for office hours, it makes it difficult to have times when a phone call can be taken. We also prefer written information so that there is a record of information so that it can be referred to later on if needed. We also spend time providing all the information on our website and parent portal. 9 times out of 10 the information you might be searching for has already been provided. We are happy to clarify any questions you might have.

Q: I've noticed a different payment format, are the prices listed per month or for the session? 
A: In an effort to eliminate late tuition payments and excess fees, we have adopted a new format. Similar to a University schedule you now register and pay for the entire session and not monthly. This secures your spot in the program for that session and eliminates the possibility of paying additional late fees. 

Q: If we aren't able to pay the entire session fee up front, do you have payment plans?
A: Yes! We understand this can be a large fee to pay, especially with school starting at the same time! We do offer payment plans for a small fee. A 50% payment is required up front and the remaining balance will be do 1/2 way through the session. There is a $40 set up fee for this service. 

Q: If we pay the $20 registration fee for the fall session, do we have to pay again for the spring and summer sessions? 
A: Yes. The low registration fee for each session is required, rather than paying one larger fee for the year. This allows you the flexibility to sign up for only one session if that works best for your schedule.

Q: We ended up being late for class, is it ok if I just send my child in? 
A: We do not accept late students passed their respective cut off times (5 minutes for KinderGym and 10 minutes for Levels). It is a safety distraction when you try to send your child in late and disrupts the students that did arrive on time. We do understand that things can come up that are unavoidable, but we must maintain the safety and integrity of the program for all of our students. 

Q: Why do you require class uniforms to attend classes? Other programs don't, so I am curious why you do?
A: Our program adheres to a high level of safety for our students. Having a class uniform ensures that the leotard is correctly sized for each student and isn't too big, or too small. It also ensures there are no additional items like ruffles, straps, skirts or metal adornments that can be dangerous for the student and the instructor when assisting. We select a uniform that is inexpensive and from a company that has a reputation for manufacturing quality fit and safety. We do not receive a kickback or benefit from ordering these uniforms. Just as soccer, baseball and basketball teams require uniforms, we do too. 

Q: My child was in a Level 1 class last session, do I sign them up for Level 2 for the next session?
A: You can only sign up for the next level if your child has passed the skill requirements for the level they are in. Also, we do move our students up mid session if they have passed all the skills required for that level. We do not wait for the next session. Availability restrictions might apply.  

Q: We have already purchased a previous class uniform, can we just wear that to classes?
A: Unfortunately no. Because certain styles can vary for each session, we want to stay uniformed so that each of our students feel like they are a part of a team and not singled out because they are wearing a conflicting uniform.